Restart Social Inclusion Service

Restart Social Inclusion Service

Community Restart is a modern, forward thinking service that has co-production with service users at its heart. It is dedicated to improving quality of life, promoting opportunities and improving the outcome for people across Lancashire.

Community Restart works in partnership with people who access the service, carers, mental health specialists, employment providers, housing services, third sector agencies, sports and arts communities, education providers and environmental agencies to provide the opportunities and community connections for individuals to improve their health and wellbeing.

Access to the service is based on the complexity of the individuals' employment and social inclusion needs, and not the degree and nature of mental ill health or symptoms. If you think 'Community Restart' can provide the support you require then please contact your mental health worker or contact us directly for information.

Please follow this link to download our Community Restart Partnership leaflet

Partnership Working

The Community Restart Service is characterised by partnerships and joint working. Fundamentally the service has sought to shift the service away from historical models that focused on needs and deficits, to one of personal aspiration, which promotes individual talents, skills and assets.

Key to this is the delivery model established in Central Lancashire, which is delivered by Lancashire Care NHS Foundation Trust in partnership with Making Space and Richmond Fellowship, two organisations from the Volunteer Community and Faith Sector (VCFS).

All partners have a profound and enduring conviction in the tenets of social inclusion as a means to promote recovery. Our experience to date evidences the importance of joint initiatives with partners and how these can effectively challenge traditional perspectives linked to mental ill health.

How to access this service

Referral to this service is via local mental health services (Steps 2-5 of the Stepped Care Model).

Referrals can be made either by completing the electronic referral form and sending it directly into the Team Mailbox, or alternatively, over the telephone with the Restart Duty Worker who would complete the referral form and drop it into the Team Mailbox. The form is comprehensive and we ask referrers to provide as much information as they can from their conversations with the individual.  This means we can identify the appropriate staff, knowledgeable in the identified area of interest, who can go prepared with some relevant information. We ask about what the identified obstacles are to inclusion, such as how symptoms of illness affect individuals, whether there have been any recent changes, finance difficulties, whether someone uses public transport etc. 

We gather outcomes information. We have agreed care pathways and an operational process pathway.

Where the service is provided

The service is based in the community.

There are three areas that staff cover, in both Central and East Lancashire (please see below). Staff ensure their area is well mapped and they have established contacts.  Staff also know what is going on outside of their immediate area, for people who can travel or who live near a boundary. Our mapping is constant, and a unique feature of this service. 

We place a great deal of emphasis on the person-centred service we provide. This means we are interested in what the service user is interested in - not what we think they should be interested in. So, if it's family history, we might be working in the library, or visiting a local history group in the evening. If it's swimming, we will be at the pool. If it's employment, we might be at the Job Centre, supporting a job search and if it's setting up a self-help group, then we might be checking out the local Community Centres with you. 

For a first appointment or perhaps to review a piece of work, people might prefer us to visit them at home which is not a problem. For the majority of the time though, we meet people in cafés and other community buildings.

Where we are based and how to contact us

Central Lancashire

There are three areas that staff cover:

Chorley and South Ribble area
Suites 17 & 18

Railway House
Railway Road

Tel: 01257 278136

Preston area
West Strand House

Block C
West Strand

Tel: 01772 773600

West Lancashire area
Agriculture House
1 Moss Lane View

Tel: 01695 729222

Employment Team and Service User Development TeamWest Strand House
Block C
West Strand

Tel: 01772 773600

East Lancashire

There are three areas that staff cover:

Blackburn with Darwen area
Darwen Resource Centre
Edward Street

Tel: 01254 226360

Burnley & Pendle area
Howard Street Community Centre
Howard Street
BB11 4PQ

Tel: 01282 657210

Hyndburn, Rossendale & Ribble Valley area
Balladen House
Union Road

Tel: 01282 657252

Employment Team, Housing Team and Service User Development Team
Howard Street Community Centre
Howard Street
BB11 4PQ

Employment Team Tel: 01282 657275
Housing Team Tel: 01282 657281
Service User Development Team Tel: 01282 657273
Spoke Team Tel: 01282 657274


Patient Information Leaflets

With our leaflets we aim to give you information about the Trust in general, our services and treatments, and to provide useful information for service users and their carers.

Please follow this link for more information