Dental Services

Welcome to Lancashire Care Dental Service where our staff always aim to provide a high standard of care and service for patients. We are a large
organisation providing NHS dental services at a number of sites across Central & East Lancashire and Blackburn with Darwen. 

What services do we provide?

  • Special Care Dentistry (SCD) Specialty Service – referral required from a health professional
  • Paediatric Dentistry Specialty Service – referral required from a health professional
  • Minor Oral Surgery Service – referral required from a health professional
  • General dental services
  • Emergency dental services
  • Outpatient sedation for very anxious patients and patients with phobia – referral required from a health professional
  • General anaesthetic services for young children and for others who cannot accept treatment in the usual way – referral required from a health professional
  • Home visits for those who are housebound
  • Clinical dental technician service for the provision of complete dentures
  • Education and training at Oak House Dental Centre in Accrington for dentists and dental therapists, in partnership with the University of Central Lancashire
  • Referral to other specialist services such as orthodontic services where appropriate
  • Lifestyle advice to our patients

 

For details of services available at individual sites and how to access these, please speak to a member of the dental team.

Who can be seen in this service?

Children and adults referred to the Special Care Dentistry and Paediatric Dentistry Specialty Services. These are:-

  • Children under 16 years old with additional social, medical or dental needs that prevent them receiving dental care in a general dental practice and children who are ‘looked after’ or under child protection orders.
  • Adults over 16 years old with additional needs, impairment, or disability that prevent them receiving dental care in a general dental practice.

 

Children and adults referred to the minor oral surgery service. These are:-

  • People who require more complex surgical procedures that do not require hospital admission.

 

Children and adults who require general dental services

Children and adults who have in and out of hours dental emergencies

For further information regarding patients who can access individual services and the referral procedure please speak to a member of the dental team.

Alternatively, you can get help finding a NHS dentist for urgent and routine care by calling your local dental helpline.

How can you use the service?

Most people will be:

  • referred to the service from a variety of sources including other dentists, doctors, other health professionals and other organisations or
  • seen as a result of contacting the dental helplines

 

Opening hours

Normal surgery opening hours are:-
Monday to Thursday 8.30am to 5.00pm
Friday 8.30am to 4.30pm

The reception is closed between 12.15pm and 1.15pm

Please note that some clinics have extended hours and some are not open every day.

Accessibility

  • Full disability access (including toilets & parking)
  • Induction loops are available

 

What if you need an interpreter?

If you need a language or sign language interpreter this can be arranged for you. Please contact the dental department and let them know your
requirements.

Appointments

We will try to offer you one as soon as possible at a convenient time.

At the end of your treatment, your dentist will discuss with you when you will need to see a dentist again. NHS dentists follow guidelines issued
by the National Institute for Health and Clinical Excellence (NICE). This means you will attend as often as is needed to keep your teeth and gums
healthy and this may not be every six months. If you have been referred into the service by another dentist you may be discharged back to the
care of that dental practice.

Cancellations and missed appointments

If you are unable to keep your appointment please let us know as soon as possible (at least 24 hours before your appointment) so that we can give the appointent to someone else. Missed appointments are a waste of NHS time and money. If you fail to attend or cancel at short notice more than one appointment in a 12 month period, you may be discharged from our service.

Charges

Adult patients may need to pay NHS dental charges which fall into three charge bands depending on what treatment you need:

Band 1

This covers an examination, X-rays, a scale and polish if needed and preventative care such as flouride varnish application or fissure sealants. This also covers urgent treatment.

Band 2

This covers everything listed in Band 1 plus any further treatment such as fillings, root canal work or extractions.

Band 3

This covers everything listed in Bands 1 and 2 above plus crowns, dentures, bridges and splints

 

Urgent Care

If you are attending an appointment for urgent care, the Band 1 charge is payable prior to seeing the dentist. This covers a limited range of treatments.

All patients who pay for their treatment must pay their charges before completion of treatment; failure to pay the full cost of treatment may mean we will not treat you in the future.

Free or reduced cost NHS dental treatment

If you are claiming free or reduced cost NHS dental treatment, you will be asked for written proof of why you do not have to pay. You will also be asked to sign a form to confirm that you do not have to pay. The NHS carries out checks to make sure people do not dishonestly claim that they are exempt from charges.

Patients found to have wrongly claimed to be exempt from charges may be prosecuted for an offence that can lead to a criminal record. They would have to pay the charge due, plus a penalty charge.

Urgent treatment and out of hours care

If you are a patient of this service and think you need urgent treatment during normal surgery hours, you should contact your designated clinic as early as possible. Please be aware that if the clinic is fully booked you may have to wait to be seen or be transferred to another clinic.

If you require urgent treatment out of normal surgery hours contact your local dental helpline:

  • In Central Lancashire Tel: 01772 777 397 (limited appointments only then dental nurse advice)
  • In East Lancashire and Blackburn with Darwen Tel: 0845 53 33 230
  • For dental services outside these areas please call 111

 

You are entitled to

  • be treated with dignity and care by all our staff
  • a full explanation of your treatment options
  • information about NHS charges displayed in the waiting room
  • make a complaint if you are not happy with your treatment and care

 

You are responsible for

  • giving us at least 24 hours notice if you have to cancel or change an appointment
  • informing our staff of any change of address or other details
  • following your dentist’s advice to prevent tooth decay and gum disease
  • providing proof that you are entitled to claim help with the cost of NHS treatment. If you do not give us proof of this we may need to check you are eligible
  • treating our staff with courtesy and respect

 

Zero tolerance policy

Lancashire Care has a Zero Tolerance Policy. We can refuse to treat patients who are violent or abusive, or who fail to pay their bills. If this
happens we will write to you and tell you why we can no longer treat you.

 

Where the service is provided and how to contact us

Ashton Health Centre Dental Department
Ashton Dental Department
Ashton Health Centre
67-69 Pedders Lane
Ashton
Preston

Tel: 01772 777177
Fax: 01772 734053

Bacup Health Centre
Irwell Mill
Rochdale Road
Bacup
OL13 9NR

Tel: 01282 628252
Fax: 01706 879435

Bamber Bridge Clinic
School Lane
Bamber Bridge
Preston
PR5 6QE

Tel: 01772 644676

 

Barbara Castle Way Health Centre
Level 3
Simmons Street
Blackburn
BB2 1AX

Tel: 01254 283919 / 283920

Clitheroe Hospital
Chatburn Road
Clitheroe
BB7 4JX

Tel: 01254 283860

Darwen Health Centre
James Street West
Darwen
BB3 2PY

Tel: 01254 283559 / 283560

Oak House Dental Centre
34 Church Street
Accrington
BB5 2ED

Sat-Nav users should use BB5 2EU

Tel: 01254 283674

Ringway Dental Centre/Dental Helpline
Ringway Dental Centre
Ringway House
Ringway
Preston
PR1 3HQ

For SatNav please use PR1 1EL

Tel: 01772 777800

Special Care Dentistry Royal Blackburn Hospital
Level 2 (Blue Level)
Royal Blackburn Hospital
Haslingden Road
Blackburn
BB2 3HH

Tel: 01254 734962
Fax: 01254 732961

St Peter's Centre 
3rd Floor
Church Street
Burnley
BB11 2DL

Tel: 01282 628315

Yarnspinners Health Centre
Carr Road
Nelson
BB9 7SR

Tel: 01282 628464

 

 

Patient Information Leaflets

With our leaflets we aim to give you information about the Trust in general, our services and treatments, and to provide useful information for service users and their carers.

Please follow this link for more information

See also: