Welcome to Lancashire Care Dental Service where our staff always aim to provide a high standard of care and service for patients. We are a large organisation providing NHS dental services at a number of sites across Central & East Lancashire and Blackburn with Darwen.
What services do we provide?
- Special Care Dentistry (SCD) Specialty Service – referral required from a health professional
- Paediatric Dentistry Specialty Service – referral required from a health professional
- Minor Oral Surgery Service – referral required from a health professional
- General dental services
- Emergency dental services
- Outpatient sedation for very anxious patients and patients with phobia – referral required from a health professional
- General anaesthetic services for young children and for others who cannot accept treatment in the usual way – referral required from a health professional
- Home visits for those who are housebound
- Clinical dental technician service for the provision of complete dentures
- Education and training at Oak House Dental Centre in Accrington for dentists and dental therapists, in partnership with the University of Central Lancashire
- Referral to other specialist services such as orthodontic services where appropriate
- Lifestyle advice to our patients
For details of services available at individual sites and how to access these, please speak to a member of the dental team.
Who can be seen in this service?
Children and adults referred to the Special Care Dentistry and Paediatric Dentistry Specialty Services. These are:-
- Children under 16 years old with additional social, medical or dental needs that prevent them receiving dental care in a general dental practice and children who are ‘looked after’ or under child protection orders.
- Adults over 16 years old with additional needs, impairment, or disability that prevent them receiving dental care in a general dental practice.
Children and adults referred to the minor oral surgery service. These are:-
- People who require more complex surgical procedures that do not require hospital admission.
Children and adults who require general dental services
Children and adults who have in and out of hours dental emergencies
For further information regarding patients who can access individual services and the referral procedure please speak to a member of the dental team.
Alternatively, you can get help finding a NHS dentist for urgent and routine care by calling your local dental helpline - 0300 1234 010
How can you use the service?
Most people will be:
- referred to the service from a variety of sources including other dentists, doctors, other health professionals and other organisations or
- seen as a result of contacting the dental helplines
Here you can find guidance and forms to make your referrals
Normal surgery opening hours are:-
Monday to Thursday 8.30am to 5.00pm
Friday 8.30am to 4.30pm
The reception is closed between 12.15pm and 1.15pm
Please note that some clinics have extended hours and some are not open every day.
- Full disability access (including toilets & parking)
- Induction loops are available
What if you need an interpreter?
If you need a language or sign language interpreter this can be arranged for you. Please contact the dental department and let them know your requirements.
We will try to offer you one as soon as possible at a convenient time.
At the end of your treatment, your dentist will discuss with you when you will need to see a dentist again. NHS dentists follow guidelines issued by the National Institute for Health and Clinical Excellence (NICE). This means you will attend as often as is needed to keep your teeth and gums healthy and this may not be every six months. If you have been referred into the service by another dentist you may be discharged back to the care of that dental practice.
Cancellations and missed appointments
If you are unable to keep your appointment please let us know as soon as possible (at least 24 hours before your appointment) so that we can give the appointment to someone else. Missed appointments are a waste of NHS time and money. If you fail to attend or cancel at short notice more than one appointment in a 12 month period, you may be discharged from our service.
Adult patients may need to pay NHS dental charges which fall into three charge bands depending on what treatment you need:
This covers an examination, X-rays, a scale and polish if needed and preventative care such as flouride varnish application or fissure sealants. This also covers urgent treatment.
This covers everything listed in Band 1 plus any further treatment such as fillings, root canal work or extractions.
This covers everything listed in Bands 1 and 2 above plus crowns, dentures, bridges and splints
If you are attending an appointment for urgent care, the Band 1 charge is payable prior to seeing the dentist. This covers a limited range of treatments.
All patients who pay for their dental treatment must pay their charges before completion of the treatment; failure to pay the full cost of treatment may mean we will not treat you in the future.
Free or reduced cost NHS dental treatment
If you are claiming free or reduced cost NHS dental treatment, you will be asked for written proof of why you do not have to pay. You will also be asked to sign a form to confirm that you do not have to pay. The NHS carries out checks to make sure people do not dishonestly claim that they are exempt from charges.
Patients found to have wrongly claimed to be exempt from charges may be prosecuted for an offence that can lead to a criminal record. They would have to pay the charge due, plus a penalty charge.
Urgent treatment and out of hours care
If you are a patient of this service and think you need urgent treatment during normal surgery hours, you should contact your designated clinic as early as possible. Please be aware that if the clinic is fully booked you may have to wait to be seen or be transferred to another clinic.
If you require urgent treatment out of normal surgery hours contact your local dental helpline on 0300 1234 010
You are entitled to
- be treated with dignity and care by all our staff
- a full explanation of your treatment options
- information about NHS charges displayed in the waiting room
- make a complaint if you are not happy with your treatment and care
You are responsible for
- giving us at least 24 hours notice if you have to cancel or change an appointment
- informing our staff of any change of address or other details
- following your dentist’s advice to prevent tooth decay and gum disease
- providing proof that you are entitled to claim help with the cost of NHS treatment. If you do not give us proof of this we may need to check you are eligible
- treating our staff with courtesy and respect
Zero tolerance policy
Lancashire Care has a Zero Tolerance Policy. We can refuse to treat patients who are violent or abusive, or who fail to pay their bills. If this happens we will write to you and tell you why we can no longer treat you.
Where the service is provided and how to contact us
Ashton Health Centre Dental Department
Tel: 01772 777177
Bacup Health Centre
Tel: 01282 628252
Bamber Bridge Clinic
Tel: 01772 644676
Barbara Castle Way Health Centre
Tel: 01254 283919 / 283920
Tel: 01254 283860
Darwen Health Centre
Tel: 01254 283559 / 283560
Oak House Dental Centre
Sat-Nav users should use BB5 2EU
Tel: 01254 283674
Ringway Dental Centre/Dental Helpline
For SatNav please use PR1 1EL
Tel: 01772 777800
Special Care Dentistry Royal Blackburn Hospital
Tel: 01254 734962
St Peter's Centre
Tel: 01282 628315
Yarnspinners Health Centre
Tel: 01282 628464
Patient Information Leaflets
With our leaflets we aim to give you information about the Trust in general, our services and treatments, and to provide useful information for service users and their carers.