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    People You Might Meet

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    Case Manager (sometimes also called a Care Co-ordinator)

    Case Managers are trained mental health nurses, social workers or occupational therapists. They will see you regularly throughout your time in the service and they will be the person you see most often. Your Case Manager will discuss with you how often they will meet up with you. This can be quite frequently when things are difficult. Often people want more frequent visits when they first come into the service and fewer visits when they are feeling better. Case managers also routinely offer appointments to carers.

    Please follow this link to access our Service User and Carer Welcome Packs

    Duty Worker

    The duty worker is a member of the Early Intervention team. If you call the service when your Case Manager and co-worker are not available, it is the duty worker who will be able to give you advice and help.


    A psychiatrist is a doctor who has specialised in mental health. Each team has a senior psychiatrist (consultant) working alongside other psychiatrists. You will see a psychiatrist soon after you come into the service, at Care Programme Approach (CPA) reviews and at other times.

    Your Case Manager will ask for an appointment with a psychiatrist if they feel you need one. You or your carer(s) can request an appointment, if you feel that this would be helpful. This can be requested through your Case Manager or by contacting the service directly. Sometimes when the psychiatrist sees you they will suggest when your next appointment should be.

    Please follow this link to access our Service User and Carer Welcome Packs

    Psychological Therapist

    Psychological therapists can offer specialist psychological therapies (or ‘talking therapies’). These will be in addition to the input that Case Managers provide. Psychological therapists will work with individuals or with families or with both. In Lancashire Early Intervention Service, Case managers and psychological therapists all work primarily with an approach called Cognitive Behavioural Therapy (CBT), although most of our therapists also have knowledge of other therapies that are sometimes helpful in understanding and dealing with difficulties.

    Support, Time and Recovery (STaR) Workers

    Support, time and recovery workers can provide practical support if you need it, for example, to help you get back into work or education, or to join in social activities. They usually work with people for a short time only, to help towards a particular goal.

    Research Assistant

    The service tries to get involved in research, in order to keep learning about how our service and services like ours can be more effective. You may be asked if you are interested in being involved in any research projects that happen to be running. If there are research projects ongoing at the time you are with the service (or sometimes after you have left the service), you might be invited to take part in research projects. If you decide to do this, you may meet a research assistant whose job will be to gather information from you. Note that whether or not you agree to participate in research will not affect the care you receive from EIS.