What is the Friends and Family Test?
The Friends and Family Test is a way for all patients to give feedback quickly and have their say on the care and treatment they experience across the NHS in England.
The FFT asks users of the service whether they would recommend the NHS service they have received to friends and family who need similar treatment or care.
It helps to improve local healthcare services for everyone by highlighting what is working well and what can be improved.
How does it Work?
You will be given a questionairre to complete when you are ready to be discharged from our services or at other key times in your pathway of care. You will be given a paper form or invited to answer the test questions at one of our electronic kiosks or on an iPad.
Questions are answered anonymously which means that you do not have to give us any personal information. You can ask a family member or carer to help you to complete the survey.
Do you have to answer the Questions?
No, you don't have to take part, but feedback that we receive if you do take part will help us to deliver the best possible care for people who use our services.
How are the results used?
We analyse your comments and along with feedback from other service users we are provided with information which we can use to help us improve what we do in order to promote a positive experience.
This information gives us an invaluable insight into your thoughts and feelings in relation to the care and treatment you have received. This in turn allow Clinical teams to feedback to people who use our services the results and outcomes of the FFT in the NHS England suggested "you said! we did" format.