How We Are Doing


 

What is the Friends and Family Test?

From January 2015 the FFT has been used to capture feedback from NHS funded Community and Mental Health services.

The FFT asks users of the service whether they would recommend the NHS service they have received to friends and family who need similar treatment or care

The FFT is asked at an agreed collection point, this may be on discharge, at a point in the pathway, at CPA review or quarterly.

The test provides us with important information: it is also the chance for you to provide feedback on the care and treatment that you have received and help us to improve services and see where we have done things right!

Friends and Family Test Animated Film

How does it Work?

You will be given a questionairre to complete when you are ready to be discharged from our services or at other key times in your pathway of care. You will be given a paper form or invited to answer the test questions at one of our electronic kiosks or on an iPad.

Questions are answered anonymously which means that you do not have to give us any personal information. You can ask a family member or carer to help you to complete the survey.

The Friends and Family Test (FFT) can be completed by following the appropriate web link below

FFT 4 Button Master TemplateAdult Community Adult Mental Health Children and Families Specialist Services

Do you have to answer the Questions?

No, you don't have to take part, but feedback that we receive if you do take part will help us to deliver the best possible care for people who use our services.

How are the results used?

We analyse your comments and along with feedback from other service users we are provided with information which we can use to help us improve what we do in order to promote a positive experience.

This information gives us an invaluable insight into your thoughts and feelings in relation to the care and treatment you have received. This in turn allow Clinical teams to feedback to people who use our services the results and outcomes of the FFT in the NHS England suggested  "you said! we did" format.

September 2017 Results:

Number of
Responses
% Likely/Extremely Likely
to Recommend
% Unlikely to Recommend % Don't Know
       
951 97.0% 2.3% 0.7%
       

Previous Results:

Month Number of
Responses
% Likely/Extremely Likely
to Recommend
% Unlikely to Recommend % Don't Know
         
December 2017 ... ...% ...% ...%
November 2017 ... ...% ...% ...%
October 2017 ... ...% ...% ...%
September 2017 951 97.0% 2.3% 0.7%
August 2017 1683 97.1% 1.8% 1.1%
July 2017 1242 96.8% 2.4% 0.8%
June 2017 1218 96.6% 2.7% 0.7%
May 2017 2025 96.5% 2.7% 0.8%
April 2017 1263 95.6% 3.1% 1.3.%
March 2017 1548 95.8% 3.0% 1.2%
February 2017 2065 95.8% 2.5% 1.7%
January 2017 1611 95.6% 2.6% 1.8%
Average for 2017 1512 96.3% 2.6% 1.1%
Average for 2016 2444 91.8% 3.1% 5.1%
Average for 2015 1767 96.2% 2.2% 1.4%