Welcome To The Harbour

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The Harbour is a new 154 bedded mental health hospital situated on Preston New Road (A583) just off junction 4 of the M55 at Blackpool. It is a no smoking building.

The hospital was designed with extensive input from service users and clinicians and is based on good practice guidance and 'safety by design' to ensure that it can provide high quality care. The ethos of the unit is to provide therapeutic care which is empowering, person centered and needs led, and focuses on promoting recovery and independence.

The operating hours for in-patient services at the Harbour are 24 hours per day 365 days per year. The main reception near the front entrance is staffed from 08.30am to 20.30pm to provide a meet and greet point for staff and visitors to ensure people experience a positive first impression and experience. This includes registering visitors upon arrival for fire safety (including issuing visitor badges), notifying staff of visitors to be received or escorted and providing directions. The main reception will operate the electronic door entry system into the 'street' and administrative/training areas.

The main entrance is the point of entry into the building for staff and visitors.

Between the hours of 20.30 and 08.30 calls will be diverted to each ward administrative base using a menu of options offered on the phone. Visitors will be directed by intercom and signs to the designated out of area entrance which is the 136 Suite as the reception area is unmanned and not accessible. Out of hours there will be a number of staff who will respond to any visitors and permit access to the building once identity and the purpose of their visit is confirmed.

The hospital entrance and concourse is the principle access point to the main hospital building for service users, visitors, most non-emergency admissions and for business visitors; it is also used as a staff entrance.

Contact Details:

The Harbour

Windmill Rise

off Preston New Road

Blackpool

FY4 4FE

For Sat Nav please use FY4 4XQ

Tel: 01253 447700

The following facilities will be available within the main entrance:

  • Lobby
  • Public telephone
  • Information Terminal
  • Main Reception
  • Public Toilets
  • Waiting Area
  • Cafe
  • Shop

From the concourse, communication routes lead to all appropriate wards and departments within the building complex.

Please click on the image below to download a printable PDF version

Map showing ward locations

Click play below to view our video looking at the development and official opening of The Harbour

A Welcoming Philosophy

The first impression gained by service users and visitors entering the main entrance to the hospital is of fundamental importance, and therefore its design, including the reception and waiting areas is warm, inviting and welcoming.

The reception/waiting area is well-lit by natural light and is designed to create a spacious and welcoming atmosphere. The waiting area is comfortable and appropriate seating is provided. This area provides space for service user artwork and information to be displayed.

Male and female toilets as well as disabled access toilets and nappy change are located within this area.

Accessible from the reception area and clearly sign posted are a number of different support areas for both service user and management activities. All signage to these areas will be clear, concise, and easily understandable throughout the hospital and will conform to the 'Way finder' principles.