Please contact our Hearing Feedback Team if you have any questions about the information provided below, or if you have any feedback.
Hearing Feedback – How we do things at Lancashire Care
Hearing Feedback Team
Lancashire Care NHS Foundation Trust
To download a copy of the Hearing Feedback leaflet please click on this link - Hearing Feedback leaflet
To read a copy of our policy please email: Hearing.Feedback@lancashirecare.nhs.uk
At Lancashire Care NHS Foundation Trust we encourage people to write a compliment when they are pleased and satisfied with services and treatment. The Hearing Feedback Team receive details of all thank you cards, letters and compliment forms sent to local services. These are reported to the Trust Board quarterly and annually.
If you wish to send a compliment or comment to any of our staff, wards or services, please do so. It gives valuable feedback and acknowledges the positive work that is carried out each and every day. You can send a card or letter, or fill in a form which you can download by clicking on the link below:
What we will do?
After we have received your feedback and if it expresses dissatisfaction with our services we will ensure that it is acknowledged and reviewed in line with good practice as outlined in the Trust principles.
However, if you are not satisfied with our response, you have the right to take your complaint to the Health Service Ombudsman. The Ombudsman is independent of government and the NHS. Her service is confidential and free. There are time limits for taking a complaint to the Ombudsman, although they can waive them if they think there is a good reason to do so.
Further information about the Ombudsman is available at www.ombudsman.org.uk
If you have any questions about whether the Ombudsman will be able to help you, or about how to make a complaint, you can contact their helpline on 0345 015 4033, email firstname.lastname@example.org or fax 0300 061 4000.
You can write to the Ombudsman at:
The Parliamentary and Health Service Ombudsman
If you need any help or advice to make your complaint to the Ombudsman you can contact your local Independent Complaints Advocacy Service (ICAS). ICAS provides independent advocacy for people who have a complaint about the NHS. If you require any independent support in progressing your complaint through the Health Service Ombudsman, you can contact the Independent Complaints Advocacy Service (ICAS) on 0845 1203 735.
Who else can help me?
If you need any independent help of advice on making a complaint, the Advocacy Services can help you and be contacted as follows:
Tel: 0345 456 3210
Text Phone: 07886 744 634
Fax: 0300 323 0966
If you are a Blackpool resident you can contact Empowerment directly on 6a Skyways, Amy Johnson Way, Myraid House, Blackpool, FY4 2RP
Tel: 01253 405959
The Department of Health's website also has information on the NHS complaints procedure: www.dh.gov.uk