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Working at Lancashire Care is so much more than just a job. We’re lucky to have a diverse workforce who are passionate about providing the best service and care possible for our patients and their families.

Providing High Quality Care 

Comprehensive Health Assessment Tool (CHAT) 

There is increasing recognition of the crucial role that healthcare provides within a young person's life, and the impact
good health and well-being has on the life course outcomes of vulnerable young people who are known
to Youth Offending Team Services.

The Safeguarding Team in East Lancashire have worked hard to identify, address and improve health needs and accessibility to services for the very vulnerable young people who are known to Lancashire Youth Offending Team (LYOT) by developing a Comprehensive Health Assessment Tool for use by health practitioner within the team.

A standardised CHAT was introduced to ensure hat health needs of all young people are identified and addressed during the LYOT young person assessment. The team have developed and implemented a user-friendly, concise and effective tool, based on health domains identified in the national CHAT. The tool that can be used with a young person that allows a non-prescriptive, therapeutic,  health conversation/assessment to take place in the community. It also allows for exploration, using professional judgement, of the young person's individual and diverse health issues and needs.

East Lancashire Community Restart

The East Lancashire Community Restart Service User Development Team (SUDT) have worked in partnership with The Open Door Centre to refurbish the derelict and unused cellar space at their building in Colne.  The cellar has been transformed into a vibrant, multi-functional creative hub used by local community groups both during the week and at weekends; promoting social inclusion for all in an area falling within the top 10% of areas with multiple deprivation nationally.

Having identified a potential use for the space a project plan was completed itemising what would be needed to complete the work and, in partnership with the Centre Manager, a funding bid for £10,000 was submitted to Awards for All.  The bid was successful and once received, Beckie Pope, an STR Worker within the Service User Development Team project managed the building and decorating work needed to transform the space, recruited volunteers to help when necessary and sourced additional donations of materials and furniture in order to transform the a once unused area into a warm, welcoming space.

Consultant Development Programme
In 2012 LCFT began the process of establishing a bespoke medical leadership programme, recognising the importance of developing medical leaders and the need to equip doctors with the ability to lead their service and work across professional and organisational boundaries.  The Trust's aim was to build on existing programmes and supporting frameworks, such as the Medical Leadership Competency Framework, to provide doctors with the skills to be a leader within the environment in which they are working.  This would take into account the Trust's vision, values and strategic aims as well as the learning needs of the medical workforce.

Paper published about community pain services
Dr Rebecca Simm, Senior Clinical Psychologist in Lancashire Care’s Clinical Health Psychology and Community Pain Service in Southport and Formby, and Dr Chris Barker, Clinical Lead for the Community Pain Service, have had a paper published in the British Journal of Pain. The paper – entitled “Five years of a community pain service solution-focused pain management programme: extended data and reflections” – presents local, long term data showcasing the effectiveness for patients, and cost effectiveness, of delivering pain management in the community setting. It also reflects on the service’s patient-centred approach and community ethos and initiatives.

Demonstrating Excellence  

East Lancs Creative Hub

East Lancs Community Restart Service User Development Team worked in partnership with The Open Door Centre to refurbish the derelict and unused cellar space at their building in Colne. The Cellar has been transformed into a vibrant, multi-functional creative hub used by local community groups both during the week and at weekends; promoting social inclusion for all in an area falling within the top 10% of areas with multiple deprivation nationally.

Untapped Talent Project
We were interested in hearing experiences of BAME staff working at Lancashire Care.  This project was about valuing individuals, ensuring equal access and opportunities to all and removing any discrimination and other barriers to development.  There were different ways in which BAME staff could provide their feedback.  The first way was to complete a questionnaire to help us to gather staff's experiences of working here in the Trust as a BAME member of the workforce.  This was undertaken through Survey Monkey and sent out to 535 BAME staff members who had disclosed their ethnicity on ESR.  The survey response rate was 30% and the results were analysed by the project team.

As it was important that we gave as many people as possible the opportunity to provide feedback, BAME staff were also offered the chance to share their experiences on a one to one basis.

Quit Squad advisor curates @NHS Twitter account
Maggie Edmondson, a Specialist Advisor with the Quit Squad, was selected to manage NHS England’s @NHS Twitter account for an entire week starting 1 January. Maggie managed the account, posted content and shared her own personal NHS story. The account went live in October 2016 to help show how many lives the NHS touches and the care its staff show to so many. Staff and patients manage the account for a week after which it is handed to a new curator. 

Teenager volunteer with the Trust given national award
A teenage volunteer with Lancashire Care’s Children and Adolescent Mental Health service has been awarded a national award for her voluntary work in raising awareness about mental health. Elyssia Cockshott won the Volunteer of the Year Award at the first ever National Children and Young People’s Mental Health Awards held at Manchester Town Hall on 6 January. She was commended for her work with The Crew, a voluntary group made up of young people and their parents who have used Lancashire Care’s CAMHS services and raise awareness of mental health within local communities.

Supporting Each Other  

Knowledge and Legal Advice Centre (KnowLA)
Following the Carter Review, the Trust looked at ways to reduce costs and increase efficiency in legal expenditure.

KnowLA aimed to:

  • reduce spend on legal advice (by £25k year 1);
  • reduce unnecessary replication/repetition of advice;
  • speed up solutions to legal issues and share knowledge and best practice;

free up clinicians' time by providing quick and easy access to a repository of advice.

The knowledge centre collates and centralises legal advice and knowledge on subjects ranging from procurement and HR to mental health law.

The ambition was to help managers access the information they need at the touch of a button.

Relaunch of the Community and Wellbeing Network Clinical Nurse Forum  
Nurses from across Lancashire Care’s Community and Wellbeing Network came together for the relaunch of the Community & Wellbeing Clinical Nurse Forum on Thursday 30 November at the Lantern Centre in Preston. The forum was held to celebrate the great work that nurses do within the network and to share learning about safe, personal and effective delivery of patient care. Representatives from lots of teams within the network attended the event which began with a welcome by the network’s Head of Nursing, Michaela Toms. Presentations were also delivered on resilience, the React to Red training programme, pressure ulcers, health and wellbeing, the safety senate which monitors themes arising from clinical incidents and the professional duty of candour.  

Mindsmatter presentation for BME people
Lancashire Care’s Mindsmatter service delivered a presentation about the service and a relaxation taster session at an event held for people who work with Black and Minority Ethnic (BME) people over 65 in Nelson. The event was held on Wednesday 6 December and was organized by East Lancashire Clinical Commissioning Group with support from Lancashire Care. It was held to inform people about how to refer and signpost people into Improving Access to Psychological Therapies (IAPT) also known as Talking Therapist Service.  The service helps people who are struggling with common difficulties such as stress, anxiety and depression, and people living with a long term conditions such as COPD, heart disease and diabetes.