Volunteer with the Helpline

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    Volunteers Wanted!

    • Are you able to spare just 4 hours a fortnight?
    • Do you want experience in mental health?
    • Do you want to learning new skills?
    • Do you want to make a difference?
    • Do you live in Lancashire with FY or PR postcode? 


    The Wellbeing & Mental Health Helpline could be for you...

    Contact a member of the team today for an application pack:

    Tel: 01253 447900

    Email: listening.helpline@lancashirecare.nhs.uk 

    Next Recruitment Period: January 2019

    Closing Date: Friday 25th January 2019

    Role Description: To become a Helpline operator you will need to have a mature outlook and a non-judgemental approach to people's problems. You will be trained to provide emotional support and a listening ear in a confidential, professional environment to the people of Lancashire relating to wellbeing and mental health. You will be required to attend the helpline mandatory training course before you start as a helpline operator. No experience is necessary as this course gives you the skills required to become an effective listener on The Wellbeing & Mental Health Helpline, content covered includes:

    • An overview of mental health
    • Stories from people who use our service
    • Active listening skills
    • Suicide calls
    • Helpline protocol and procedures
    • Computer training ... and much much more!

    All volunteers receive full support throughout the training as well as ongoing support whilst on the helpline. Local travel expenses are reimbursed. Enhanced DBS checks will be made for this role. For travelling purposes, the helpline is based in Blackpool.

    Please note, as part of the Wellbeing and Mental Health Helpline recruitment process all applicants must undertake the helpline training package.  Unfortunately, any accepted applicants who miss a scheduled training session will be required to withdraw from the helpline training programme and placed on the next volunteer intake.  The helpline recruits for volunteers three times a year in January, May and September. To find out the latest recruitment plan please contact a member of the team for latest dates.