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Improvements to be made at The Harbour after local Healthwatch listen to service users

Posted on the 19th July 2016

Local Healthwatch in Lancashire have published a ‘Harbour Conversation’ report summarising experiences of service users, family members, friends and carers who were using The Harbour, a mental health hospital run by Lancashire Care NHS Foundation Trust.

13 volunteers and staff from Healthwatch Lancashire, Healthwatch Blackburn with Darwen and Healthwatch Blackpool gathered responses from a number of wards across the hospital and from any visitors and patients passing by in the main corridor at The Harbour, which is a 154 bedded mental health hospital providing care and treatment for adults who cannot be safely treated at home.

The results of the report show that only 50% of service users said they felt safe at all times whilst 93% of relatives or friends said that they did feel that their loved one is safe.

The report includes a response from Lancashire Care NHS Foundation Trust with a plan of nine key actions that will be carried out by the trust to improve the experiences of service users.

Lisa Moorhouse, Adult Mental Health Network Director at Lancashire Care NHS Foundation Trust said: “We welcome the report regarding The Harbour and always encourage feedback from our service users and their families and carers. By gathering opinions and working with partners such as Healthwatch it helps us to identify areas in which we are performing well and those that require improvements so we can ensure we are providing the highest quality, patient-led compassionate care for our service users.”

Sheralee Turner-Birchall, Chief Officer at Healthwatch Lancashire, said “This project was an excellent opportunity for our three local Healthwatch to work collaboratively to influence service improvement at The Harbour which is provided for residents of Lancashire, Blackburn with Darwen and Blackpool.”

“On behalf of all three local Healthwatch in Lancashire, I would like to thank Lancashire Care NHS Foundation Trust for their response to our report and for their actions to improve the experiences of service users.”

The Harbour Conversation Project Report is available to read online or download on the Healthwatch Lancashire website www.healthwatchlancashire.co.uk/reports/