Feedback

If a service user wishes to make a complaint or give a compliment, they can firstly discuss this with the nurse or therapist working with their child. If they felt that this was not appropriate, each CITNS teams has a Team Coordinator who would be the next point of contact, however if they wish to make a formal complaint or compliment we advise them to follow the Trust process detailed on the website https://www.lancashirecare.nhs.uk/hearing-feedback-team or directly to the service. 

As a service we welcome feedback regarding service user experience, this can be given directly to the nurse or therapist providing the support or to the Team Coordinator as detailed above.
 

See also: