OT Feedback

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    Feedback

    If a service user wishes to make a complaint or give a compliment, they can firstly discuss this with the nurse or therapist working with their child. If they felt that this was not appropriate, each CITNS teams has a Team Coordinator who would be the next point of contact, however if they wish to make a formal complaint or compliment we advise them to follow the Trust process detailed on the website /hearing-feedback-team or directly to the service. 

    As a service we welcome feedback regarding service user experience, this can be given directly to the nurse or therapist providing the support or to the Team Coordinator as detailed above.