Physiotherapy Frequently Asked Questions

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    Physiotherapy Frequently Asked Questions

    Can I request to be seen by a male or female physiotherapist?

    Yes. If you would prefer to be seen by a therapist of the same sex,please tell us when you book your appointment or contact us to let us know.

    Can I bring my children with me to my appointment?

    Yes, you can bring children and minors to the appointment with you. They will have to join you in the treatment room.

    Do I need to bring any form of ID?

    No. You do not need to bring any ID to your appointment.

    How do I change or cancel my appointment?

    If you need to check, cancel or re-schedule an appointment please call 0330 678 0851 or email nhs@ascenti.co.uk.

    What is your cancellation policy?

    If you want to cancel your appointment,you must let us know 48 hours before your appointment is due to take place. If you late cancel or do not attend two appointments,we will close your file and refer you back to the GP.

    How is my patient information being stored?

    You will never have to worry that your personal data is being stored inappropriately,managed badly or shared with anyone that it shouldn't be.

    We take data security and patient privacy seriously. All of our employees receive regular training and we invest in high-tech (ISO accredited) IT systems, which means that we are able to maintain the highest standards of data security.

    I've been booked in for an appointment, but how do I find the clinic?

    We will send you a text,email or letter confirming your appointment and clinic details. You can also visit our clinic finder page for more information about how to find your clinic and what to do when you arrive.

    What parking is available at the clinic?

    Visit our clinic finder for more information on travel and parking.